The terms below cover every job we take on in Hemel Hempstead and the areas next to it. By booking, you accept them.
How a booking works
Every quote rests on the description of the property you give us. If what we find on arrival is materially different, such as extra rooms or soiling that needs specialist treatment, we tell you before starting and either agree a new price or leave without charging.
Payment
A 50% deposit secures the booking and is payable at least 24 hours before the visit. The balance is due on completion. Card and bank transfer are both accepted.
Cancellation
Cancel or reschedule with at least 24 hours notice and there is no charge. Inside 24 hours, or if we cannot get access at the agreed time, we may charge for the cleaner’s time.
Access and keys
Access to the property is your responsibility. Keys left with us are stored securely and returned on request. Parking charges or permits, where the street requires them, are passed on at cost.
Our work
For end of tenancy work: if the check-out report marks down anything we cleaned, let us know within 48 hours and we come back and re-clean it free. Damage, and wear that was there before we started, are not covered.
Liability
Damage present before the clean, items that give way because they were already worn or faulty, and stains that normal cleaning methods cannot remove are outside our liability. We point them out whenever we see them.
These terms do not reduce any of your statutory rights as a consumer.
Questions
For anything about these terms or a job we carried out, call 01442 790217, or see the contact page.